We are looking for Customer Player Support agents who love talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Promptly respond and help players with their questions, queries, and problems via email and/or chat.
- Resolve player complaints and problems by quickly identifying the issue, troubleshooting effectively, providing accurate information, and following up to ensure correct resolution.
- Maintain an average handle time of 10 minutes on email and 13 minutes on chat.
- Handle up to three concurrent chats while working on the chat channel.
- To deliver customer satisfaction level of 70% or above.
- Achieve high-quality standards on all player interactions (email/chat), while adhering to all policy guidelines.
- Be open to receiving feedback and work instructions.
- Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and processes.
- To work for 9 hours (including a 1-hour break) while strictly maintaining schedule adherence.
Qualifications:
- Strong written and verbal communication skills.
- Proficient level of English in general.
- Logical, analytical, and reasoning skills.
- Flexibility to work in rotational shifts (day/night shifts) and rotating week offs.
- Willingness to adapt to our working style and method.
- Good computer skills and fair networking knowledge.
- A positive, empathetic, and professional attitude toward players at all times.
Plus points for(Not required):
- A passion for gaming and experience with playing games in various genres, both online and offline.
- A fair knowledge of gaming platforms such as Xbox, PlayStation, Nintendo, and PC.
- Familiarity with Microsoft Office and other accompanying software and applications such as system security, drivers, etc.
- Experience with CRM tools and applications such as Zendesk, Quiq, Confluence, and Guru.
- Prior experience in customer service/technical support via chat and email channels.
Requirements:
- Windows/Apple laptop or Desktop
- Latest processor and operating system
- Minimum of 4 GB RAM
- Microphone and audio enabled
- Internet speed: Minumum of 20 Mbps
Job Type: Fixed term
Contract length: 6 weeks
Salary: Php200.00 - Php300.00 per hour
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Shift system
Experience:
- relevant work: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
- Day Shift (Required)
